ATM Assistance

Flite strives to provide the best ATM experience in the business, but sometimes machines make mistakes too. Understandably, it is very frustrating and scary when you do not get the money you requested. Sometimes an ATM will not give any money or only give some of the money you requested. This happens because a bill can become jammed or communications between the ATM and your financial institution had a problem. When this happens several controls are in place to make sure your account is credited with any money you did not receive. So we ask for your patience and our team will work for you and make sure you do not lose any money.

Question: I did not get ANY money I requested

Reasons: Financial institution (fi) may limit the amount available for withdraw. ATM is having communication problems. ATM may have malfunctioned during transaction request.
Answer: Contact your financial institution. Call the number on the back of the ATM card used during the transaction. Your financial institution has access to your account and can verify if funds have been debited from your account.

Question: I only received SOME of the money I requested.

Reasons: ATM is having communication problems. ATM may have malfunctioned during transaction request.
Answer: Contact your financial institution. Call the number on the back of the ATM card used during the transaction. Your financial institution has access to your account and can verify if funds have been debited from your account.

Question: I did not receive my receipt.

Reasons: ATM is out of receipt paper or the paper may have jammed inside the ATM.
Answer: If you require a receipt, click on the link below and submit a claim form. One of our support team members will retrieve the information and deliver it to you by email or text message.

If you would like to contact Flite concerning a problem you have experienced, please click on the link and fill out the form to have a member of our team contact you. ATM Help Contact Form or call (877) 300-2493 for immediate service.

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ATM Assistance

Question: I did not get ANY money I requested

Question: I only received SOME of the money I requested.

Question: I did not receive my receipt.

If you would like to contact Flite concerning a problem you have experienced, please click on the link and fill out the form to have a member of our team contact you. ATM Help Contact Form or call (877) 300-2493 for immediate service.

If you are a Flite customer and require assistance with your ATM or services, Please click here to the Customer Support Form.